FAQ

Frequently Asked Questions

FAQ

General

When is The HOPweek?

The HOPweek will take place from Monday August 19 until Friday August 23 2019.

Who can participate in The HOP?

The HOP is for everyone who will start their bachelors or masters at Leiden University in The Hague in September 2019. The week is for both Dutch and international students.

I am not 18, can I still participate?

Of course! Under 18s still get access to all the events during the HOPweek, but will will have restricted access to certain things like alcohol in accordance with local laws.

I am going to study at Leiden University in The Hague. Should I participate in The HOP or OWL?

We recommend that you participate in The HOP because this week is organized for you to get to know The Hague and its student life. Orientation Week Leiden is for all international students (bachelor’s and master’s), but is based in Leiden. Of course you are more than welcome to participate in both introduction weeks!

What is the difference between The HOP, EL CID, and OWL?

The HOP is for all students starting at Leiden University in The Hague. Both Dutch and international students are welcome. EL CID caters more to Dutch students of Leiden University in Leiden. OWL is for all international students (bachelor and master), but is based in Leiden.

I do not speak Dutch. Is that a problem?

No, not at all! We will make sure that you are in a group with other international students and that your guides have a sufficient level of English. All the events and activities organized will be in English.

I have heard about other introduction weeks in the Hague. Should I join these as well?

Please note that the HOPweek is the only introduction week officially affiliated with Leiden University in The Hague. As such, our programme takes into account factors that other introduction weeks might not. The HOPweek is specifically catered to allow the best start to your student life at Leiden University and The Hague. It will give you the best opportunity  to meet people from your study programme, new student organisations, etc. While you are free to join other introduction weeks as well, please note that each introduction week has its own costs and intensive programme.

Registration

Is it possible to arrive later during the HOPweek?
It is no problem to join HOPweek on a later day during the week, however, please notify our commissioner participants Wijke Zimmerman by sending an email to participants@hop.leidenuniv.nl. Please also note that we are not able to offer you a refund for the days you have missed when arriving later.

When does the registration close?

On the 9th of August. If you want to sign up after this date, you have to visit The HOPweek office from the 10th of August onwards. There are no limits on the amount of students who can participate in The HOPweek.

My personal information in the registration form is not correct. What should I do?

You should email Commissioner Participants Wijke Zimmerman (participants@hop.leidenuniv.nl). If your application ID is not correct, do not worry about it, but double check whether all the other information is correct.

Can I participate in the week as a master’s student?

Yes, you are more than welcome to join! We will make sure that you are in a group together with master students.

How can I cancel my registration?

You can cancel your registration by emailing Commissioner Participants Wijke Zimmerman: participants@hop.leidenuniv.nl.

Please note that there are no refunds possible unless you will not be attending Leiden University at all and you cancelled before the closing of the online deadline on August 9, 2019.

As no refunds will be issued, we advise you to sign up if you are sure you can attend: you fulfilled your Academic requirements, flights are available and you have secured a place to stay during the HOP.

Other serious/personal emergencies resulting in cancelling can be conveyed to us by email and may be taken into consideration.

Keep in mind that the process of getting a refund takes a while, so you will not have your money back immediately.

 

Practical issues

Does HOPweek provide accommodation during the week?
Yes, HOPweek has arranged sleeping spots for the participants during the week. These sleeping spots are at a local sports hall in The Hague and the hall will be open accessible from Sunday the 18th of August until Saturday the 24th of August and will cost €50. You can reserve a spot when you sign up for HOPweek or by sending an email to participants@hop.leidenuniv.nl.

I have a disability. Can I still participate?

Yes, just let us know when you register for the week! We will make sure that you are in a group with guides that know how to deal with your disability. In addition, you can decide for yourself in which activity you participate or not. It is, however, important to let your guides know so that he/she knows where you are. If you have any questions, you can contact Commissioner Wijke Zimmerman at participants@hop.leidenuniv.nl or +31 (0) 70800 9980.

I have an allergy or diabetes. Can I still participate?

Yes! It is important to let us know when you are registering for the week so that we can take it into account when organisng the meals. We will try as much as we can to accommodate your allergy or diabetes. In the case we are not able to, we will find an appropriate solution. If you have any questions, you can contact Commissioner Wijke Zimmerman at participants@hop.leidenuniv.nlor +31 (0) 70800 9980.

Can I practice my religion during the week?

Yes, everyone has the freedom to practice their religion during the week. It is important, however, to let your guide know in case you cannot participate in certain activities. If you like us to know in advance or if we need to take into account special wishes, you can let us know in your registration for the week or you can contact Commissioner Wijke Zimmerman at participants@hop.leidenuniv.nlor +31 (0) 70800 9980.

For parents

My child is younger than 18, can they still participate?

Yes! The HOPweek is for everyone who will start their studies at Leiden University in The Hague in September 2018. We will not serve alcohol to participants under the age of 18.

How can I reach you?

For general questions, you can contact us by email at info@hop.leidenuniv.nlor call +31 (0) 70800 9980. If you have more specific questions, we recommend you to contact the person responsible. The individual email addresses can be found on the contact page.

What is your policy regarding alcohol and drugs?

During the week, we serve beer and wine as well as a variety of non-alcoholic beverages. Also, we will not serve alcohol to participants under the age of 18 and we will check all identity cards when serving alcohol. In addition, we do not tolerate any drug use.

.

Volunteers

What can I do as a volunteer?

You can choose between becoming a guide or a crew member. As a guide, you will be responsible for your own group of first-year students together with a fellow student. As a crew member, your tasks will be very diverse and your hours will be flexible. You can decide for yourself how many shifts you do and with which activity you help.

When will the registration be open for volunteers?

The registration of new mentors will open on the 7th of March. For crew members, the sign ups open on April 1st.

When do I have to be available as a volunteer?

As a mentor, we expect you to be available every day during The HOPweek (August 19 – August 23, 2019). As a crew, we expect you to be available during certain activities. In addition, there is a mandatory preparation day for guides and crew members before the start of the week. This trainings day will take place on Saturday 17th of August.

.

Warm Welcome Service

This year for the first time Leiden University provides a special service to welcome new International Students.
This warm welcome will take place in August on the following dates:

  • Students who will live in The Hague: 14, 15, 16 August 2019
  • Students who will live in Leiden: 21, 22, 23 August 2019

We recommend you plan your arrival in The Netherlands taking this into account It will help you settle in quickly and support you with all the necessary (practical) arrangements for your stay in The Netherlands. If you arrive later, please know that you will have to arrange these matters yourself. If you have any questions about this warm welcome service check out their website for the latest information

Note: this is a University service, it is not organized by HOP or OWL

.

Partnering Opportunities

I have my own company and I want to be a partner of The HOPweek. Is this possible?

Yes! You can find more information on the Partners page. You can also contact our Commissioner Partners & External Relations Kimon van Vuuren directly at partners@hop.leidenuniv.nl or +31 (0) 614669010.

.

Privacy Statement

The Hague Orientation Programme (hereafter referred to as the HOP), organiser of the official introduction programme of Leiden University in The Hague, is deemed responsible for the processing of personal data as mentioned in this privacy statement. This privacy statement pertains to participants and all (paid and unpaid) volunteers active during the Leiden University HOPweek.

The Privacy Statement of The Hague Orientation Programme can be found on this page.

.

Sustainability

Is the transportation during the week green? 

We encourage the participants to use their bikes or public transportation to arrive at the HOPweek venues.
For the logistics of the week, we only use one van – for the rest, we use a bakfiets (bike with a trailer).

How does the HOPweek minimize its impact on the event’s venues? 
The participants can get free drinks for collecting a certain amount of waste.
Also, we communicated with the people living at the HOP venues to let them know a large amount people would be coming to their neighborhood.

What are the HOP rules with regards to sustainability?
We encourage the participants to limit and separate waste. Additionally, we were seeking minimal waste produced by the organization. That’s why our magazine is completely online so that nothing had to be printed (saving some 30 000 pages). Also, the bags that the participants get are reusable and they can keep using them during their studies and beyond.

What are some other ways of making the week sustainable?

In our registration, the vegetarian option was default – this way, we reduced the amount of meat consumed during the week. In general, the meals come with less packaging than usual.

Also, we teamed up with green organizations in The Hague to provide activities such as the recycling challenge, solar chargers, and other surprises!

.